Returns and Refund Policy

Returns and Refund Policy Right of withdrawal for consumers

At Norayna, your satisfaction comes first. If you are not completely satisfied with your purchase and wish to return it, we will be happy to help you. Please note the following guidelines:

Returns will be accepted if:

  • The package is sealed, unopened and in the original packaging.
  • It will be returned within 30 days from the delivery date ( except Hair Serum - 90 days ).
  • You use Track & Trace for your shipment, as lost packages cannot be refunded.
  • The package contains your name and order number for smooth processing.
  • The return will be sent to the correct address to ensure a hassle-free refund.

What is not eligible for a refund:

  • Packages that have been opened or used.
  • Packages lost in transit.
  • Packages returned in poor condition due to inadequate packaging, rendering them unusable.
  • Return shipping costs are non-refundable.

How do you return your order?

  1. Please ensure your order is eligible for return by reviewing our returns guidelines.
  2. Please contact customer service at info @norayna .com . The customer service team will review your return request. Once approved, you can return your order. Please note: We accept returns to our UK warehouses.

If you have any questions or need additional assistance, please do not hesitate to contact us at info @norayna .com .

Thank you for choosing Norayna—we're here to make sure you have a great experience! 🌟

Exclusion of the right of withdrawal Unless otherwise agreed with you, the right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return for reasons of hygiene if their seal has been removed after delivery.

Money Back Guarantee

This is how our guarantee works:

  • Get the most out of our product: Follow the instructions provided, which you can also find here . Stick to these steps for best results. Take photos of your application before, during, and after your beauty journey to document your progress!
  • Need some extra help? If you don’t get the results you were expecting, don’t worry! Contact us at info @norayna .com and our customer service team will be happy to give you tips and tricks. Don’t forget to send us your before, during and after photos so we can give you the best advice!
  • Still not satisfied? If you are still not satisfied after following our tips, please send your photos to info @norayna .com for your refund request. We are here to make sure you get the beautiful result you deserve.

Please note: You have 30 days to try our products. Follow the steps above—failure to follow these steps will not make you eligible for our money-back guarantee.

Cancellation period

At Norayna we strive to make our customers happy with our products. For any questions or concerns about your order, you can always contact our customer service at info @norayna .com .

To ensure fast service and customer satisfaction, we process orders as quickly as possible. Therefore, cancellations are only allowed within 1 hour after placing the order.

If you wish to cancel your order, please contact our customer service team with a brief explanation of your cancellation request. We love hearing your feedback as it helps us improve our service!

Thank you for choosing Norayna, and we are here to help!

Shipping & Returns

  • The customer is responsible for the direct costs of return shipping. You will be responsible for paying for the shipping costs to return your item. Shipping costs are non-refundable.
  • If you are considering making a return, please contact customer service and you will receive further instructions from our support team.

General Shipping Information:

  • Customs duties and any taxes must be paid by the buyer himself.
  • Our customers are responsible for the direct costs of return shipping.
  • You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your return.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within 30 days from the day on which we received notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may refuse the refund until we have received the goods and the returned package has been checked at our warehouse.